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Formulation of a localized customer service code in the Philippines

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At the beginning of the “enhancing access to and provision of water services with the active participation of the poor programme” (the Programme), some 16 million people in the Philippines did not have access to safe drinking water. The Programme improved delivery of water to 122,000 households by encouraging investment in services for poor communities, increasing local capacities to develop, operate and manage water supply utilities and supporting communications campaigns advocating for "water for all." The Programme supported community-based initiatives to enhance and establish the sustainable delivery of water in depressed communities in five regions. It focused on increasing the capacity of local duty bearers and stakeholders, particularly women, to demand and sustain the delivery of services.

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Case Studies